Contact Homefront Match
A real person reads every message you send us. Whether you have a question about your profile, a billing issue, or a safety concern, our team is ready to help. This page is the fastest way to reach us - no form required.
We're Here to Help You Find Love
Homefront Match is a small, U.S.-based team of dating-platform veterans, military spouses, and customer-support specialists. We built this site because we saw too many good women get burned by swipe culture and too many service members fall victim to scammers on general apps. When you write to us, you are writing to people who genuinely care whether your story ends in a homecoming kiss.
We do not use chatbots for support. We do not outsource sensitive conversations. And we will never ask you for your password, your full payment details, or anything that should stay private. If something feels off in a message you receive from "Homefront Match," check our Safety Tips page and email us directly using the address below.
How to Reach Our Team
Two simple ways to reach us - email for everyday questions, postal mail for legal notices and formal correspondence.
Email Us
- General support: [email protected]
- Billing & refunds: [email protected]
- Safety & report a profile: [email protected]
- Press & media: [email protected]
- Privacy & data requests: [email protected]
Mailing Address
For legal notices, certified mail, or anything you would rather not send by email:
Homefront MatchAttn: Member Support
402 Heritage Plaza, Suite 210
Ponca City, OK 74601
United States
Please allow 7-10 business days for a postal response.
Support Hours
Our member-support team is online during these hours. Safety reports are monitored 24 hours a day, every day of the year.
| Day | Hours (Eastern Time) | Typical Response |
|---|---|---|
| Monday - Friday | 8:00 AM - 8:00 PM ET | Within 6 hours |
| Saturday | 10:00 AM - 6:00 PM ET | Within 12 hours |
| Sunday | 12:00 PM - 6:00 PM ET | Within 24 hours |
| Safety reports | 24 / 7 / 365 | Within 24 hours, always |
| Federal holidays | Limited coverage | Within 48 hours |
We observe Memorial Day, Independence Day, Veterans Day, Thanksgiving Day, and Christmas Day in honor of our members and the families who serve.
Which Channel Should You Use?
Sending your message to the right inbox gets you a faster, better answer. Here is how to choose.
- General questions about your profile, matching, or features - Email [email protected]. This is the right address for password help, photo review questions, "did my message send?" worries, and anything you would normally ask a human concierge.
- Billing, refunds, or canceling a subscription - Email [email protected] with the email address on your account. We honor refunds within 14 days of the original charge and process most requests within two business days. Please do not send full card numbers by email - we will never ask for them.
- Reporting a suspicious profile, a scam attempt, or unsafe behavior - Email [email protected] with a screenshot if possible and the username or profile link. Our safety team responds within 24 hours, every day of the year. If you have already lost money, also file a report with the FTC and the FBI IC3 - guidance is on our Safety Tips page.
- Press, podcast, or media inquiries - Email [email protected] with your outlet, deadline, and a sentence or two about the angle. We are happy to share data, success-story interviews (with member permission), and on-the-record commentary on the military dating space.
- Privacy, data-export, or account-deletion requests - Email [email protected] from the address on your account. We fulfill verified requests within 30 days as required by U.S. state privacy laws. Full details live in our Privacy Policy.
If you believe you are in immediate physical danger, please contact local law enforcement by dialing 911 before contacting us. For mental-health crisis support, the 988 Suicide & Crisis Lifeline is available 24/7. Veterans can press 1 after dialing 988 to reach the Veterans Crisis Line.
Before You Reach Out, Check These
Most questions we receive are answered on one of these three pages. A quick read might save you the wait for a reply.